Frequently Asked Questions
Guidance on scenting rituals, fragrance care, shipping and orders from the House of Rosard Parfum.
Fragrance & Scenting Rituals
What does extrait-strength mean in home fragrance?
At Rosard, extrait-strength refers to a higher concentration of aromatic oils — crafted for exceptional depth, longevity and diffusion. It transforms interiors the way pure parfum transforms skin. Best suited for open-plan spaces or rooms with steady airflow.
What is scent throw?
Scent throw describes how far and how strongly a fragrance travels through a space. It depends on concentration, airflow, temperature and placement. Our extrait formulations are engineered for refined yet noticeable diffusion.
How do I layer scents without clashing?
All Rosard compositions are designed to complement one another. Pair contrasting notes — woods with amber, florals with spice — to build a signature home accord inspired by Middle Eastern scent layering rituals.
What makes a fragrance feel warm versus fresh?
Warmth comes from amber, resins, woods and vanilla; freshness from citrus, herbs and airy florals. Rosard fragrances balance both to create depth, contrast and atmosphere within the home.
Is oud suitable for smaller rooms?
Yes. Our use of genuine oud is refined and balanced for interiors. Rather than overpowering a room, it adds depth, warmth and texture to the atmosphere.
Reed Diffusers & Room Sprays
How do I choose between a reed diffuser and a room spray?
A diffuser creates continuous background ambience, while a room spray delivers immediate impact. Many Rosard collectors use both — the diffuser as a base layer, the spray as a top-note accent.
How long does a diffuser last?
Rosard reed diffuser extraits typically last between eight and twelve weeks depending on airflow, temperature and reed count.
How many reeds should I use?
We recommend eight reeds for smaller rooms and up to ten for open-plan spaces. More reeds increase diffusion strength but will use fragrance more quickly.
How often should reeds be flipped?
Flipping reeds every five to seven days helps maintain consistent performance and scent diffusion.
Can I use room sprays on textiles?
Yes. Rosard room sprays are fabric-friendly, though we always recommend testing on an inconspicuous area first and avoiding delicate silks or specialty materials.
Shipping & Delivery
How long will my order take to arrive?
Orders are prepared Monday to Saturday and shipped via Royal Mail. Orders placed before 15:00 are typically delivered within 1–2 business days.
How much is shipping?
Rosard Parfum offers complimentary UK shipping on all orders.
Do you ship internationally?
We currently ship within the United Kingdom only. International shipping is being developed and will launch in the near future.
Will I need to sign for delivery?
A signature may be required upon receipt depending on the courier service used.
Returns & Refunds
What is your returns policy?
Unopened products may be returned within 30 days of delivery. Each order includes a sample to experience the fragrance before opening the main product.
How do I make a return?
Complete the return form included in your parcel and send the item back using the provided return label. Products must remain unopened and in original condition.
When will I receive my refund?
Refunds are usually processed within 7–10 business days once your return has been received and inspected.
Account & Newsletter
What are the benefits of creating an account?
Creating an account allows faster checkout, order tracking, order history access and early updates from the House of Rosard Parfum.
I forgot my password.
Select “Forgot Password” on the account login page and follow the instructions sent to your email.
How do I subscribe or unsubscribe from the newsletter?
You can subscribe via the newsletter section in the website footer. To unsubscribe, use the unsubscribe link found at the bottom of any Rosard email.
