FAQ

Shipping

How long will my order take to arrive?
We offer first-class delivery, with orders arriving within 1-2 business days. Orders placed before 14:00 are processed the same day. Orders after 14:00, on weekends, or bank holidays will be processed the next business day.

How much is shipping?
Shipping is complimentary for all orders.

Do I need to sign for my delivery?
A signature may be required upon receipt of your goods.

Do you ship outside of the UK?
Currently, we only ship within the UK but are working on expanding internationally.

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Orders and Payments

What payment options are accepted?
We accept Visa, MasterCard, American Express, Klarna, and PayPal.

Do you take Klarna?
Yes, Klarna is accepted. For more details, visit www.klarna.com.

How can I track my order?
Log in to your account and click on "My Orders" to track your shipment. You can also use the tracking number provided in your shipping confirmation email.

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Returns and Refunds

What is your returns policy?
Unopened products can be returned within 30 days. Each order includes a sample to try first. If the sample does not meet your expectations, return the unopened product in its original packaging with seals intact.

How do I make a return?
Contact us via the "Contact Us" page to begin the return process.

When will I get my refund?
Refunds are processed within 7-10 business days after receiving the returned item. You’ll receive a confirmation email once processed.

Can I exchange an item?
Exchanges are not offered at this time.

What if I receive a faulty item?
Notify us via the "Contact Us" page with your order number. Retain the box, packing materials, and all items for inspection.

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My Account

How can I register?
Visit our account page here to create your Member Profile.

What are the benefits of registering?

• Exclusive Updates: Be the first to know about offers and new releases.
• Fast Checkout: Save billing and delivery information for quicker shopping.
• Order Tracking: Easily track your orders.
• Order History: Reorder past purchases with ease.

I’ve forgotten my login details. What should I do?
Click "Your Account" > "Forgot My Password" to reset your password via email.

How do I subscribe or unsubscribe from the newsletter?

• Subscribe: Visit the "Newsletter" section at the footer of the website.
• Unsubscribe: Log in to "My Account" > "Account Profile" and click "Unsubscribe," or use the "Unsubscribe" link in our emails.

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For additional assistance, please contact our support team via the "Contact Us" page.